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FAQ

Frequently Asked Questions

Find answers to common questions about our programs, shipping, and orders.

The Stadium version features a special holographic cover which is created by printing on paper that has been embossed with a very thin metallic coating, creating a rainbow effect. This version is sold at the stadium where the Super Bowl is held, as well as through our website. This is the version that is desired as a collectible.

The National version does NOT have the holographic cover, so it does not have the metallic rainbow effects. The cover art is the same, with an additional UPC code that can be scanned for national distribution.

During Super Bowl season, programs start shipping the week after the Championship Games, usually the following Friday. Orders are shipped via FedEx 2-day, except for addresses where only PO boxes are supplied (those are shipped USPS Priority Mail). Orders placed five days prior to the game are guaranteed to be shipped out before the game. We cannot, however, guarantee that they will deliver before the game.

Please refer to any weather or service disruption alerts that may be issued by FedEx or the USPS. We have no control over such disruptions to the shipping process once packages are picked up by the carriers.

For other programs, and orders placed throughout the year, orders are generally shipped within five days of receiving the order.

All of our publications weigh more than 16 oz and are not eligible for 1st Class USPS service. FedEx and USPS Priority Mail are priced nearly identically and, despite some delays due to weather, we have found FedEx to be a reliable service for delivering programs.

If you have questions about your order, you can reach us by calling 781-598-9230, extension 305; or email us at sb.orders@hozinc.com.

If your call is not answered, please leave a voicemail. Voicemail is monitored regularly and calls will be returned as long as a phone number is left on the message.

If you have been provided a coupon code, you need to add all pertinent programs to your shopping cart, and then provide the coupon code on the checkout page, under the list of programs by clicking "Promo/Gift Certificate." The box to enter the coupon code will then appear.

The charge for your purchase of any of our publications will appear as "H.O. Zimman, Inc." If you have a concern or question about your charge we ask that you contact us directly.

We started publishing the Super Bowl Programs with Super Bowl XXXVIII (38). Any past years for which we have remaining inventory will appear on our website. We do not have access to programs prior to Super Bowl XXXVIII.

When you add Collector's Packaging to your order, each program will be enclosed in a bubble wrap envelope and shipped in a box. Otherwise, orders of one to two programs are shipped in a cardboard envelope, and orders of three to four programs are shipped in a bubble envelope. Orders over five are shipped in boxes.

Still have questions? Call us at 781-598-9230 ext. 305 or email sb.orders@hozinc.com